Michelle Delker, CFO, Mission Health Communities

The 46th episode of our podcast, Rethink, is now available. There are a lot of things that keep Michelle Delker up at night. Ongoing workforce challenges are the obvious one, but the CFO of Mission Health Communities also thinks about state-level reimbursement and the ever changing regulatory requirement landscape. Despite the host of challenges facing skilled nursing providers, Mission Health is not sitting idly by, according to Delker. The Florida-based operator has invested more than $1 million in its own workforce to recruit and retain workers, including an in-house certified nursing assistant program that has resulted in a significant reduction in CNA agency use since its launch. In addition, Delker told SNN that feverishly engaging in conversations with leaders from the nine states that they operate in has been paramount to the company’s success. Mission Health operates 47 skilled nursing, senior living, assisted living and short-stay rehabilitation facilities across nine states. In this episode of Rethink, learn: • How Mission Health's investments in training and retention have paid off • What Delker sees as the biggest challenges facing skilled nursing providers today • How inflation and rising prices have impacted Mission Health